FAQ


1. What is the difference between natural and petroleum based candles?

Natural candles are non-toxic as compared to their Paraffin wax based conterparts. The Petroleum content in the Paraffiin waxed candles produces lot more soot and fumes than Natural candles. Natural candles which are made out of vegetable oils like Soy or Palm, have a lower melting point (so the wax itself doesn’t get as hot), thus producing only negligible amounts of soot, and release no known carcinogens into the air. Vegetable based candles has very clean burning properties. They burn longer and can withstand higher room temperature without becoming sticky as compared to Petroleum based candles. Most importantly Natural wax candles are safe to use in terms of health benefits for humans, pets, and the environment.

2. Are natural candle eco-friendly?

Yes, Natural candles are more eco-friendly as they can quickly disintegrate in soil when discarded, while paraffin based candles takes a longer time. No additives are added in our candles other than permitted colours and fragrance oil. Natural candles does not release any toxins during burning. They are water soluble so it is easy to clean off surfaces.

3. Why Organic candles?

Stearic acid is widely used in the production of paraffin candles.For your information, one of main ingredient of Stearic acid is the animal fat. Most of the animal stearic acid is the fatty acid from cows, sheep, dogs and the pig’s stomachs. You will not have this in organic and natural candles made out of vegetable oil.

4. Why Natural candles last longer than Paraffin based candles?

Petroleum based or Paraffin candles have a higher melting point compared to vegetable palm or soy candles. This not only makes the candles more dangerous than vegetable wax candle, but paraffin candles will burn faster because of the larger flame needed. It is hard to tell exactly how much faster it will burn because of various factors involved.

5. Are Natural candles toxic free?

Candles made from vegetable oil have a very clean burning properties and it emits negligible soot and fumes that are attributed to the run-of-the-mill paraffin candles.Therefore, it is healthier for those who enjoy burning candles at home, to burn the candles made from vegetable oil rather than paraffin candles.

6. Water based vegetable wax

As vegetable wax is water-based product, it is therefore easy to be clean and washed with soap and water when the melting wax spill over. This may seem insignificant until some wax is accidentally spilled on your expensive new outfit or the carpet.

7. Are these candles handmade?

Yes. All the candles we make in our factory are eco-friendly handmade natural candles as the wax we used for our candles derives from 100% pure green vegetable palm wax and soy wax which are both sustainable and kind to our environment thus there might be some indentations and unevenness in the finished products

8. How long will the candles burn?

As with all candles, the first burn is the most important. To begin, candles should burn one hour for every 1 inch in diameter of the actual candle size. As most of our candles have a life span of 40 hours or more. It is highly recommended that’s optimal burning time should be at 4 hours or less per light up.

9. What is the difference between Soy based and paraffin based candles?

They’re made from vegetable oil (soybeans). On the other hand, paraffin are made from petroleum oil. As a result, soy wax candles do not increase the CO2 level in the atmosphere like paraffin candles do. Furthermore, soy candles do not require chemicals to scent them.

10. Help to save our environment

The vegetable palm oil that we use to make our candles is from sustainable and renewable resources. It is also a biodegradable material. Thus, the candle we make in our factory is an environmentally and eco-friendly product and do not cause any harm to our environment and earth.

11. Is there any alcohol or animal fat content in the candles and aroma oil?

Our candles and oils do not have any alcohol or animal based additives. Our entire range of candles and oils are of high quality, natural, and environmentally friendly additives. Our oils are prepared as per strict and stringent guidelines of IRFA while our candles uses wicks which are toxic free and are made out of 100% long fibrous cotton threads and the colourant used for candles are toxic free and are in accordance with EU Directives 67/548/EEC and 1999/45/EEC.

12. Can we use the Aroma oil for Therapeutic use?

Aroma oil do have Therapeutical benefits. It is recommended that a few drops of the aroma oils are poured into diffusers or humidifiers to experience positive and calming and soothing effects on the physical, emotional and mental health. They enter the body through the skin via olfactory system thru the diffuser or humidifier. The aromas in the oil basically helps to enhance mood, to relieve symptoms such as pain and fatigue or a stress mind.

13. Can we use the Aroma oil for massage?

No. Aroma oils are not recommended for Massage, unless otherwise specified- they are mainly used for creating an aroma good ambiance by evaporating them.

14. Are your products safe for pregnant women

Though not clinical tested, these products are generally considered safe for pregnant women who are not allergic to fragrance oil and palm oils. In case of doubt please do take Medical advice before using. To date, no peer-reviewed scientific study has ever collected or analyzed any emissions data on any candle wax and proven them to be harmful to human health.

15. How do we use the Aroma oil?

Aroma oils are used create good and soothing ambiance by burning them at low temperature using a burner. Few drop of Aroma oil is placed in the dish of the burner and slowed heated .A candle or built-in electric heater or ultrasonic is used, depending upon the type of burner, to slowly heat the oil to evaporate.


16. What type of burners are to recommend for the aroma oil?

Any type of Aroma oil burner that meets the local safety standards can be used. General types are Diffuser, Cold-Air Diffusers or Nebulizer, candle light burner, electronic aroma oil heaters and Ultrasonic.

17. Ordering Can I Place Bulk Or Corporate Orders.

We welcome all type of orders. We have a tailor made Corporate gift solutions to meet all your needs. Please tell us on how we can help in your Corporate Gifting Solutions. Please email us at sales@cosmiconnections.com. We will get back to you within 2-3 working days on a solution to best meet your need upon receiving your email.

18. Do You Accept Major Credit Cards.

We use Paypal for all payments. All major credits cards are accepted by Paypal.

19. How long does it take for delivery :

Generally our candles and Aroma oils are available ex-stock. In extra-ordinary cases where we do not have stock, it might take 4 weeks for delivery.

20. Do you have a refund policy

We guarantee that our products are of good & high quality stuff at all times. Due to hygienic reasons we do not accept any return of goods unless if there is a manufacturing defects.